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1 - Known Limitations

1.1 - E-Mail Notifications

From Jira 8.19 onwards, users must have proper licenses and application access to receive email notifications. If users are removed from the access group, they won’t get notifications, even if they're involved in an issue (e.g., assignee or reporter), regardless of the notification scheme.

In Jira 8.20.6, a dark feature flag allows reverting this behavior: com.atlassian.jira.send.email.notifications.to.user.without.application.access.enabled

1.2 - Remember Me/My Login

According to Atlassian documentation, when you select "Remember my login" during login, Jira saves a cookie that automatically logs you in when you reopen the browser. However, this cookie is removed when you log out, requiring you to log in again.

Hint

You can configure Jira to disable the "Remember me" feature by modifying the jira-config.properties file.

  1. Navigate to your Jira installation directory.

  2. Locate the jira-config.properties file (create it if it doesn't exist in the JIRA_HOME directory).

  3. Add the following property to disable the "Remember me" functionality:

    jira.option.allowcookies = false

  4. Save the file and restart Jira for the changes to take effect.

1.3 - Login Requires CAPTCHA

Sometimes, due to revoked cookies and other scenarios, users may encounter the CAPTCHA screen when VIP.LEAN Floating Licenses tries to log them in. To prevent this issue, you can take the following steps:

  • Disable CAPTCHA entirely by setting the "Maximum Authentication Attempts Allowed" to blank.

  • Increase the "Maximum Authentication Attempts Allowed" to reduce the likelihood of triggering CAPTCHA.

These settings can be adjusted in System > General Configuration. Leaving the field blank disables CAPTCHA altogether.
image-20241021-154620.png

1.4 - Login Gadget on System Dashboard Displays Incorrect Message When No Seats Are Available

Using the Standard Login Page: https://<base_url>/login.jsp, the VIP.LEAN Floating Licenses app displays the following message when a free seat is not available:

image-20241022-103901.png

This message cannot be displayed if users log in using the dashboard gadget: https://<base_url>/secure/Dashboard.jspa. This is a limitation imposed by Atlassian.

image-20241021-162303.png

2 - Questions and Answers

Q: Will the VIP.LEAN Floating Licenses app affect Jira's performance?

A: No, the app does not impact Jira's overall performance. It is only involved briefly during the login process, and this interaction is very quick. The rest of the Jira experience remains unaffected.

Q: Can I monitor the usage of licenses in the VIP.LEAN Floating Licenses app?

A: Currently, no monitoring feature is implemented to avoid adding complexity to the code. If you require this functionality, please feel free to reach out to us, and we can discuss potential solutions.

3 - Guidelines

3.1 - Upload App Button is missing

Please refer to this Page:

https://confluence.atlassian.com/jirakb/how-to-re-enable-plugin-upload-in-jira-data-center-1364557898.html

3.1 - How to remove the App and fall Back to normal Mode

- Remove the the App from File System (Plug-Ins Folder: e.g. /var/atlassian_shared/plugins/installed-plugins)

- Restart the Nodes.

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