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2 - Questions and Answers

Q: Will the VIP.LEAN Floating Licenses app affect Jira's performance?

A: No, the app does not impact Jira's overall performance. It is only involved briefly during the login process, and this interaction is very quick. The rest of the Jira experience remains unaffected.

Q: Can I monitor the usage of licenses in the VIP.LEAN Floating Licenses app?

A: A: Currently, no monitoring feature is implemented to avoid adding complexity to the code. However, Jira provides a standard feature called the Audit Log, which tracks all users added and removed from the active user group. You can export these logs as a CSV file and create your own report:

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Q: Is the user's account deactivated when they are not active or logged in?

A: No, the account remains part of the virtual user group, but without application access.

Q: What are the functionality restrictions for users who are not currently active (not logged in)?

A: When a user is not using Jira, there are no restrictions. Upon logging in, the user may already have a floating license. If not, they can either obtain a new one or, in rare cases, might not get a free seat. In this case, a message will inform the user of the waiting time before they can try again. This worst-case scenario only occurs if the ratio between available seats and virtual users is too large, or if the active users are occupying seats for extended periods. There are no restrictions in the logged-out status, and email notifications continue to work.

Q: Can issue filter subscriptions be sent to users without an active Jira license?

A: Based on customer feedback, we are not aware of any restrictions preventing issue filter subscriptions from being sent to users without an active license.

Q: Is it possible to @mention/tag and notify users via email if they don't have an active license?

A: Yes, based on our own tests with Jira 9.x, it is possible to @mention/tag and notify users via email even if they do not have an active license.

Q: Will notifications about changes to watched pages/issues and spaces be sent to users without an active license?

A: Yes, based on our tests with Jira 9.x, notifications about changes to watched pages, issues, and spaces are sent to users even if they do not have an active license.

Q: Will notifications about comments and inline comments be sent to users without an active license?

A: Yes, based on our tests with Jira 9.x, notifications about comments and inline comments are sent to users even if they do not have an active license.

Q: What happens if the user is a Project Lead? Can they get deactivated?

A: When a user loses their seat, they are NOT deactivated and can still receive emails, even if they no longer have an active license.

Q: Is the app compatible with system upgrades, security patches, etc.?

A: The app works with Jira versions 7.x to 9.x without any known bugs. A full test is planned for Jira 10.x, and we do not expect significant changes to the relevant interfaces based on Atlassian's changelog.

Q: What are the SLAs and support options for incidents or bugs with a major impact?

A: Due to the straightforward code base and minimal complexity, all our customer instances have been running without a single bug for the past two years. If a bug is encountered, please refer to our support and escalation process outlined at https://viplean.com/end-user-license-agreement/ .

3 - Guidelines

3.1 - Upload App Button is missing

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