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In Jira 8.20.6 and higher, a dark feature flag allows reverting this behavior: com.atlassian.jira.send.email.notifications.to.user.without.application.access.enabled

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1.2 - Remember Me/My Login

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1.4 - Login Gadget on System Dashboard Displays Incorrect Message When No Seats Are Available

Using the Standard Login Page: https://<base_url>/login.jsp, the VIP.LEAN Floating Licenses app displays the following message when a free seat is not available:

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This message cannot be displayed if users log in using the dashboard gadget: https://<base_url>/secure/Dashboard.jspa. This is a limitation imposed by Atlassian.

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2 - Questions and Answers

Q: Will the VIP.LEAN Floating Licenses app affect Jira's performance?

A: No, the app does not impact Jira's overall performance. It is only involved briefly during the login process, and this interaction is very quick. The rest of the Jira experience remains unaffected.

Q: Can I monitor the usage of licenses in the VIP.LEAN Floating Licenses app?

A: A: Currently, no monitoring feature is implemented to avoid adding complexity to the code. However, Jira provides a standard feature called the Audit Log, which tracks all users added and removed from the active user group. You can export these logs as a CSV file and create your own report:

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Q: Is the user's account deactivated when they are not active or logged in?

A: No, the account remains part of the virtual user group, but without application access. If you require this functionality, please feel free to reach out to us, and we can discuss potential solutions

Q: What are the functionality restrictions for users who are not currently active (not logged in)?

A: When a user is not using Jira, there are no restrictions. Upon logging in, the user may already have a floating license. If not, they can either obtain a new one or, in rare cases, might not get a free seat. In this case, a message will inform the user of the waiting time before they can try again. This worst-case scenario only occurs if the ratio between available seats and virtual users is too large, or if the active users are occupying seats for extended periods. There are no restrictions in the logged-out status, and email notifications continue to work.

Q: Can issue filter subscriptions be sent to users without an active Jira license?

A: Based on customer feedback, we are not aware of any restrictions preventing issue filter subscriptions from being sent to users without an active license.

Q: Is it possible to @mention/tag and notify users via email if they don't have an active license?

A: Yes, based on our own tests with Jira 9.x, it is possible to @mention/tag and notify users via email even if they do not have an active license.

3 - Guidelines

3.1 - Upload App Button is missing

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