Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
VIP.LEAN HELP CENTER
Our Jira Connect apps will no longer be supported as of January 1, 2026.
  1. VIP.LEAN HELP CENTER
  2. VIP.LEAN Customer Support

Request a promotion code

Required fields are marked with an asterisk*

Please share the app entitlement number, you can access in connected app admin section (also during trial phase)

VIP.LEAN Behaviours Builder for Jira Cloud

Which jira app are you using?

Please enter your jira cloud URL

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"d3ef05ef05bf51b6bf96da0b7dae7c0a3a076465_lout","branding":{"id":"139","key":"support","name":"VIP.LEAN Customer Support","portalBaseUrl":"/servicedesk/customer/portal/139","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/139/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0b53de","headerLinkHoverBGColor":"#0b53de","headerBadgeColor":"#0b53de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/521f54a5-5130-4f23-a50c-a9fc33f7fef2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmU2ZTJkMS1mZDc5LTQ3NmQtODU2Yy01NmYwOGQzOTFlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUyMWY1NGE1LTUxMzAtNGYyMy1hNTBjLWE5ZmMzM2Y3ZmVmMiI6WyJyZWFkIl19LCJleHAiOjE3NzA3MzU1NDksIm5iZiI6MTc3MDczNDk0OX0.xCB2FBuRtD6-WEZpENs7pORaw97mZtEpjqHGnXGaLQw&client=c2e6e2d1-fd79-476d-856c-56f08d391ec7&mode=fit","logoId":"521f54a5-5130-4f23-a50c-a9fc33f7fef2","isLogoAvailable":true,"helpCenterTitle":"Welcome to our help center","sharedPortalName":"VIP.LEAN HELP CENTER","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to our help center","sharedPortalName":"VIP.LEAN HELP CENTER","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0039a8","helpCenterTitleColor":"#fdbc25","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b51226a1-0d0a-4709-86c0-bf64e2cd8643/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmU2ZTJkMS1mZDc5LTQ3NmQtODU2Yy01NmYwOGQzOTFlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1MTIyNmExLTBkMGEtNDcwOS04NmMwLWJmNjRlMmNkODY0MyI6WyJyZWFkIl19LCJleHAiOjE3NzA3MzU1NDksIm5iZiI6MTc3MDczNDk0OX0.cs5hOF2tA2ZTM1UqbEXfY8s_ANCM3oebIkYTEaQVALg&client=c2e6e2d1-fd79-476d-856c-56f08d391ec7&height=300&mode=fit","bannerMediaApiFileId":"b51226a1-0d0a-4709-86c0-bf64e2cd8643","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0039a8","topBarTextColor":"#f0993e","hasTopBarBeenSplit":true},"portal":{"id":"139","key":"support","projectId":10267,"serviceDeskId":139,"name":"VIP.LEAN Customer Support","description":"<p>Need help with the Jira app? Submit a request here for questions, bugs, or feature requests.</p>","portalBaseUrl":"/servicedesk/customer/portal/139","reqTypes":[{"id":"10196","name":"Report Jira app bug","descriptionHtml":"","callToAction":"Report Jira app bug","introHtml":"<p>Submit a request or report a problem.</p>","icon":10303,"iconUrl":"https://viplean.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[166],"key":""},{"id":"10266","name":"Request a promotion code","descriptionHtml":"","callToAction":"Request a promotion code","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10314,"iconUrl":"https://viplean.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[166],"key":""},{"id":"10197","name":"Share feedback","descriptionHtml":"","callToAction":"Share feedback","introHtml":"<p>Have a question? Submit it here.</p>","icon":10306,"iconUrl":"https://viplean.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[166],"key":""},{"id":"10265","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10789,"iconUrl":"https://viplean.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10789","groups":[166],"key":""}],"reqGroups":[{"id":166,"name":"General"}],"orderMapping":{"166":[10196,10197,10265,10266]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":139,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Our Jira Connect apps will no longer be supported as of January 1, 2026.","userLanguageMessageWiki":"","defaultLanguageHeader":"Our Jira Connect apps will no longer be supported as of January 1, 2026.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmU2ZTJkMS1mZDc5LTQ3NmQtODU2Yy01NmYwOGQzOTFlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjY3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3MzYxNDksIm5iZiI6MTc3MDczNDk0OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.0UwFWwDcA7ooR_TduaCn0LRgtg6HjDngxrpmWWB6M6k","targetCollection":"upload-project-10267","endpointUrl":"https://api.media.atlassian.com","clientId":"c2e6e2d1-fd79-476d-856c-56f08d391ec7","tokenDurationInMins":20}},"reqCreate":{"id":10266,"projectId":10267,"issueType":{"id":"10266","name":"Request a promotion code"},"form":{"name":"Request a promotion code","descriptionHtml":"","callToAction":"Request a promotion code","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10314,"iconUrl":"https://viplean.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Request summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10907","fieldConfigId":"11258","label":"App entitlement number","description":"Please share the app entitlement number, you can access in connected app admin section (also during trial phase)","descriptionHtml":"<p>Please share the app entitlement number, you can access in connected app admin section (also during trial phase)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10874","fieldConfigId":"11192","label":"For which Jira app you need a promotion code (Only Jira cloud app's can be promoted)","description":"Which jira app are you using?","descriptionHtml":"<p>Which jira app are you using?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"19492","label":"VIP.LEAN Behaviours Builder for Jira Cloud","selected":true,"children":[]},{"value":"19493","label":"VIP.LEAN Issue Pickers for Jira Cloud","selected":false,"children":[]},{"value":"19494","label":"VIP.LEAN Create and Link for Jira Cloud","selected":false,"children":[]},{"value":"19495","label":"VIP.LEAN ETL Reporting for Jira DC","selected":false,"children":[]},{"value":"19496","label":"VIP.LEAN Advanced Links for Jira DC","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10872","fieldConfigId":"11190","label":"Jira cloud URL","description":"Please enter your jira cloud URL","descriptionHtml":"<p>Please enter your jira cloud URL</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10908","fieldConfigId":"11259","label":"Please enter your Jira Cloud subcription type!","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"20437","label":"Annual","selected":false,"children":[]},{"value":"20438","label":"Monthly","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10909","fieldConfigId":"11260","label":"Select the promotion program you are applying for (we will check eligibility).","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"20439","label":"Early Adopters discount (initial app installation): – 25% for 12 months","selected":false,"children":[]},{"value":"20440","label":"Existing customer discount (at least one other paid app is installed on the same Jira instance) – 35% for 12 months","selected":false,"children":[]},{"value":"20441","label":"Other / Custom discound (please provide details in the description field)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":true,"children":[]},{"value":"10000","label":"unknown","selected":false,"children":[]},{"value":"10001","label":"Must have","selected":false,"children":[]},{"value":"10002","label":"Nice to have","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/139/create/10266","requestValidateBaseUrl":"/servicedesk/customer/portal/139/validate/10266","calendarParams":{"firstDay":0,"date":"2026-02-10T15:49:09+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMmU2ZTJkMS1mZDc5LTQ3NmQtODU2Yy01NmYwOGQzOTFlYzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjY3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3MzYxNDksIm5iZiI6MTc3MDczNDk0OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.0UwFWwDcA7ooR_TduaCn0LRgtg6HjDngxrpmWWB6M6k","targetCollection":"upload-project-10267","endpointUrl":"https://api.media.atlassian.com","clientId":"c2e6e2d1-fd79-476d-856c-56f08d391ec7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=viplean","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d3ef05ef05bf51b6bf96da0b7dae7c0a3a076465_lout","baseUrl":"https://viplean.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://viplean.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c2e6e2d1-fd79-476d-856c-56f08d391ec7","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4f57afbe51434b62ae1f82217d0a3b16","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://viplean.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}